Maximize your Service Management with Tigerpaw’s Service & Repair Software. Powerful Service Management project tools enable service managers to effectively manage service calls, dispatch scheduling, tech support, service order production and maintenance contract tracking. Produce service orders by customer, technician, problem, status and type with Service Management Software.
Tigerpaw Service Management is designed to manage the intricate details that industries like Telecom, AV, Computer IT, MSP, Help Desk, Alarm and Security, Converged Solutions and similar organizations face. Optimize your mobile workforce with the following Tigerpaw CRM features:
SERVICE ORDERS: Create and produce service orders by customer, tech, problem, status and type. Maintain unlimited notes, work performed journal entries and descriptions.
PARTS & LABOR: Track unlimited items/parts/labor serviced used on an order.
TECHNICIAN TIME MANAGEMENT: Managed technician time through time logs.
MAINTANANCE CONTRACTS: Track your production, service orders and status by the hour, metered, prepaid or for time based contracts.
DISPATCHING: Speedier and easier tech and dispatch scheduling using a graphical Dispatch Board display.
PROJECT MANAGEMENT: Execute projects on time analyzing a project timeline, phase, profit and budget tied to tasks, service orders, invoices and time logs.
BILLING & INVENTORY: Track technician time logs for both billable and non-billable time. Track inventory back to a service order, exchange or RMA.
EXCHANGES, RMA, CREDIT/DEBIT MEMOS: Process complex exchange, RMA and posting credit and debit memos by merchandise, price or tax.
SYMPTOMS: Track symptoms and associated resolutions.
SUBCONTRACTOR MANAGEMENT: Attach subcontractors to service orders and work completed. Receive subcontractor billing and pass the costs onto the customer.
KNOWLEDGE BASE: A storage of information collected-designed to grow overtime,-available to all employees to share and solve issues.
Enables service order production and management, maintenance contract tracking, and technician scheduling. Incorporates help desk functionality to track all service issues, from telephone support to on-site repair. Unleash the power of the tiger. Better manage your technician time, contracts, dispatching, billing and workflow with Tigerpaw’s Service Management software.
Tigerpaw CRM Service & Parts: Service Management Made Easy!
TESTIMONIAL:
"Prior to using your reports, I had to manually track and total every single service order for my monthly operations report. The process would normally take me three days to complete. Now, it is a matter of running three reports from Tigerpaw and my job is done. Tigerpaw CRM literally does the work for me. Honestly, I don’t know if that is a good or bad thing because Tigerpaw CRM just might put me out of a job!”
